Arroyo Casa Apartments - Orange, California

Stelle Heng

If I could I would give this apartment complex a zero star. They have bad maintenance and management. They even have parking issues inside the complex and outside since a lot of the tenants that has more the 3+ cars. On top of that the manager wouldn’t answer your call or text til how many days till they want to reply back to you. You shouldn’t waste your time trying to apply here since they will just take your application fee.

ELIZABETH VILLICANA

Don’t waste your time applying here it’s fraud. Michelle plays the part she’ll try and help and it’s all bs. I explained my circumstances prior to submitting my application. She later told me I did not qualify. I have reliable employment and income as a school nurse. Credit 700 range and did not qualify. Michelle’s excuse was many ppl in the complex currently are behind on rent due ro Covid and the owner will not take a risk on potential new tenants. This place is basically benefiting from individuals trying to rent a place by taking yo application fees and wasting your time. Go spend your money else where. They rather have vacant apartments sitting around versus renting them out and use the excuse of Covid. Talking about equal opportunity. This is not the place.

Martha Higuera

Horrible experience applying for these apartments. Would give Zero stars if I could for the “Property Manager” Joanne. She is never in the office or in the mornings only until 1pm in the afternoon that’s if she answers the phone and confirms she will be in the office. I think that is why in yelp or when you google them it doesn’t says the hours they open or close. If you arrive with out notice you will hardly see her/anybody in the office. The times that we have stopped by to drop off documents you will see different men in her office/apt. You get lucky if she answers the phone when you call (you have to call multiple times for her to answer) and If she does answer she’s always driving. (I get the feeling she has a 2nd job as Uber driver but she’s supposedly picking up her kids or some kids from school). Went through all this just to apply for a bedroom. She took forever to process the application. Joan chooses who can live and who can not live in the property just by looking at you and we know because she made a comment about it. We asked her if she could let us know what was the reason we didn’t get approved. And her answer was “the owner of the apartments is a private owner they will not say what was the reason we weren’t approved. We cannot contact them to find out and Joan being the property manager they don’t tell her what was the reason either.” We got approved somewhere else where they are more helpful caring responsible professional and not racist.

Natasha Bailey

So recently me and my husband tried to apply here and it was such a terrible experience. Basically, if you don't have a 700 credit score forget about it! You will not get the place despite having a clean record, and also being able to pay for it. Our gross was waay over 3x the rent still NOT GOOD ENOUGH! Me and my husbands credit was in the mid 600's and no evictions! With a great rental history! A CLEAN BACKGROUND PERIOD! A GREAT record! We negotiated that since our credit is not at 700 that we would be able to pay for first and next months rent! Unfortunately it was not enough! This private owner is strict! I MEAN SOOOO STRICT with their applications. So, if you don't have 700 as a credit score, forget about it! They will take your 35$ application fee, tell you what you want and you will be left heartbroken. Sorry! We are really good people too, but I guess we are not good enough to live here for whatever reason. Don't waste your money applying here. Blessings!

reyna duran

Apartment is very spacious & reasonably priced for this area. Community grounds are well kept & clean with a family vibe to it. I enjoy hearing the kids laugh & play in the court yard, but for the most part it’s pretty quiet around here. I love how this place is centrally located near a lot of shopping/eating areas, as well as being only one exit away from all major frwys (22/55/57/5).
If your looking for something cozy & quaint, this is the place to be.
Manager, lives on site. However, Michelle is very friendly, attentive, knowledgeable & most importantly, doesn’t meddle into anyone’s business.
If anything needs to be fixed, it’s done fairly quickly (maintenance comes out on Wednesdays, unless
It’s an emergency)
My only gripe is laundry room is located on the tail-end of the complex. Otherwise, I LOVE THIS PLACE ❤️

Cintia Cuellar

How do you expect to ever be able to find a place if no one ever answers. Clearly by the old review this is still an on-going issue. If you post an apartment online for rent with a number of course you are going to get calls inquiring about the apartment, so why not answer and inform people how to go about applying. I've called the number that's listed on google, hotpads, zillow multiple times at various hours of the day, messaged them through all those sites, texted the number that's on the voicemail and no answer, call back, or text. A simple response would be nice but clearly these people do pick and choose who they want to live there. Luckily seeing these other reviews I am not missing out on much living here. Will take my money somewhere else where the management company actually as the decency to respond back let alone answer a simple call. Unbelievable that the owner would have some people working as management like this. sad..

Linda Chaffee

Property Manager Michelle is by far the best I've ever encountered. Always replies in a timely manner. What more could you want, oh friendliness, knowledgeable and helpful!! Thank you Michelle.

Marcus Cortez