Arroyo LA - Los Angeles, California

Cesar Tejada

We’ve had a great experience living at The Arroyo. The staff is very friendly, and respectful and most of all are great at taking care of the property. I appreciate the quality and work ethic that Cassandra, brings as our property manager. Always looking for ways to improve our stay here from promptly answering our questions to planning small community events. I’ve had a great experience with the company as a whole and the staff. I couldn't recommend them more!

Kaelie Osorio

I loved my time living in this cute complex! Cassandra was my favorite property manager I’ve ever had. She was always quick to help with any situation, and so kind and personable. I truly already miss her!!

Diego Gasca

This building has been great to live in & we’ve had no issues up until recently.

Maintenance used to always be very attentive to any small issues, however we recently have run into a recurring issue in which our only A/C unit provided by the property stopped working. We’ve submitted ticket after ticket, spoken with the property manager countless times, & even called the property directly. We’ve submitted over nine tickets over the course of seven weeks, all of which have been marked as completed when that is entirely false. Everyone here seems to “have their hands tied” even though we continue to pay full rent without the promises that were agreed upon in our rental agreement. We’re going on nearly two months of not having proper air in our studio unit in a heat wave, no less, with no help whatsoever from maintenance or management except for maybe a couple water absorption pads to help with the ongoing leak from this faulty equipment - which quickly fill up. Bandage solutions to a much larger issue that could quickly and easily be fixed.

Would recommend looking elsewhere at properties that respect their tenants and don’t give them the brush off time and time again.

And if Arroyo does miraculously see this, rather than have your customer service team reply, my partner and I would appreciate proper compensation & reimbursement.

UPDATE 9/9/24: shortly after posting this review, the property finally replaced said A/C unit with a spare they had in storage. It’s quite frustrating it took a public review for them to finally act after our several attempts but overall we are glad the resolution finally happened.

Also, to clarify - our building’s manager Cassandra was nothing short of helpful throughout this entire process. She tried every avenue to try and resolve this but unfortunately every vendor provided by the property itself was unresponsive & communication lacked within higher management. We are very grateful for all of Cassandra’s efforts throughout this nightmare of an experience.

katie wilkerson

I had such a marvelous experience onboarding with Cassandra, especially after having trouble with communication from big apartment complexes in the past she was accessible and so pleasant to interact with. Highly recommend.

Monnize Sobrinho

Moved in a couple months ago. Smooth sailing so far! The move in process was the easiest and most convenient I could ask for. Honestly have had some pretty miserable building management in my past. We have on site property management that is responsive and friendly. Cassandra truly holds down the fort. The neighbors are friendly and respectful, and maintenance keeps the place clean and in tip top shape. Happy to call this place my home.

Krys Bragg

I recently moved into this complex and my experience has been so wonderful. Cassandra has been so great answering any questions I have had! She’s very quick to respond, and to fix concerns promptly. The complex stays very clean and so far things have been great!

Che

Just moved in recently, absolutely love it! I was recommended by a friend who lives here and love it, so i was very surprised by the poor reviews. After being informed management changed it made sense. Cassandra is a powerhouse and lovely new building manager. It was super smooth move in process and she was incredibly helpful with the whole thing. This place is a real gem and i have yet to have any issues 🙂 looking forward to all my time in the pool!

Jack Heckl

I moved in here about a month ago and my experience has been extremely positive. The management has been diligent in maintaining the shared aspects of living in a complex like this, and is very responsive to communications. Whenever any of the typical issues that come with moving in arose, they were quick to address my concerns, and I feel very assured and comfortable living here as a result. I think this is a really great location, and I'm glad I was able to move in with this new management that really cares about enriching the living environment.